Integrations
Connect your own WhatsApp, Instagram, Facebook, Stripe and email accounts, choose how WhatsApp links, and tell Gloora which branch each channel belongs to.
Open Integrations (headed Channels at the top of the page). This is where you plug your salon's own outside accounts into Gloora — so every customer conversation, review and online deposit lands in one place instead of scattered across a dozen apps. Everything here connects to accounts you own, and each one can be disconnected just as fast as it was linked.
The page has two tabs. Connections is the directory of everything you can plug in. Branch assignment is where you tell Gloora which branch each connected number or page belongs to — a separate job that decides where incoming messages land. Wiring the connections up is reserved for managers and owners.
Messaging channels
On the Connections tab, the Messaging band holds the three channels your clients already message you on. Connect them and their DMs land in your Gloora Inbox:
- Facebook Pages — reply to Messenger DMs from your Facebook Page.
- Instagram — manage Instagram Business DMs in the same unified inbox.
- WhatsApp Business — send confirmations, reply to customers, and run campaigns from your WhatsApp number instead of a shared line.
The Facebook and Instagram cards each show a live Connected or Not connected status, plus a Test connection button so you can check the wiring without waiting for a real customer message.
Connecting WhatsApp — three ways
WhatsApp gets its own screen, because there's more than one way to link a number and the right one depends on how you run your business. The WhatsApp card in the Messaging band is a doorway: click Connect WhatsApp (or Manage WhatsApp once a number is linked) and you land on /dashboard/integrations/whatsapp, where the routes are laid out in the order most salons should try them:
- We connect it for you Recommended — sign in to Meta in a pop-up, pick the number you want to use, and Gloora does the rest. No IDs to copy, nothing to paste. This is the route almost every salon should take.
- Keep WhatsApp on your phone Quick connect — scan a QR code and reply from Gloora as well, while your phone keeps working exactly as it does today. Meta calls this Coexistence: your team can still use WhatsApp on the handset, and Gloora sees the same conversations. It's the smaller ask when the first route won't open for you.
- Connect with an access token Advanced — paste a credential you generate in Meta's own console. It asks the most of you and is worth it only when neither of the other two will work; it isn't shown on every workspace.
Same inbox, whichever route you take
All three end in the same place — your unified inbox and your campaigns. Whether you let Gloora connect the number for you, scan a QR to keep your phone in play, or paste a token by hand, the number is yours and the messages arrive the same way. To send booking confirmations and reminders from it, wire up your message templates; for promotional blasts, see WhatsApp campaigns.
Assign each channel to a branch
If you run more than one location, a connected number or page has to belong to one of them — otherwise Gloora can't tell which branch a new WhatsApp message is for. That's what the Branch assignment tab is for: a simple list of every connected number, page and account, each with a Pick a branch dropdown beside it. Set the branch and the choice saves on the spot. Once every connection has a home, the red count on the tab clears and the list confirms that every number and page is assigned.
An unassigned channel holds its messages back
A connection with no branch is marked Unassigned, and its incoming conversations are held out of your inbox until you place it — nobody wants a customer's message routed to the wrong salon. The tab trigger carries a red count of how many connections are still waiting, so the work is visible from the Connections tab too. Assign each one and the held messages flow straight in.
Reviews & email
On the way
Two more inbound connectors — Google reviews and Gmail — are being rolled out. Once they're switched on for your region, a Reviews & email band appears here: Google My Business turns your Google reviews into inbox threads you can reply to, and Gmail does the same for customer email. Until then they simply aren't shown — no dead buttons to click.
Your own accounts
The last band, Your own accounts, is for the accounts you hold at other companies — your Stripe account, your email sender, your web address — connected so money and messages carry your name, not Gloora's.
- Stripe — collect deposits — Connect Stripe links your own Stripe account. Once Stripe finishes onboarding, the card flips to Collecting deposits and online bookings start taking the deposit your branches require — routed straight into your account, with you in full control of payouts. The in-person methods your staff record by hand live separately under Payments.
- Send email from your own address — connect your own email sender (via Resend) and booking emails arrive from your salon's address instead of Gloora's. Connected, the card reads Sending via Resend.
- Take bookings on your own web address — point a web address you already own at your booking page, so clients book at yours.com rather than a Gloora URL. Once the DNS records verify, the card shows Live.
The own-brand extras may need an upgrade
Sending from your own address and taking bookings on your own domain are premium touches. If your plan already includes them, the cards show a Connect button and walk you through the setup. If it doesn't, the card still appears — with a note on exactly what to add to unlock it — so you always know the capability is there.
Your accounts, your control
Everything here connects to accounts you own — your WhatsApp number, your Stripe payouts, your email address. Gloora stores each connection encrypted, never posts on your behalf, and never reads your personal profile. Disconnect any card at any time and Gloora immediately stops using it.