Bookings

Your day-to-day appointment ledger — find any booking, take payment, reschedule, cancel, and read the full money breakdown per booking.

Open Bookings in the sidebar. Where the calendar is your time-grid for when, Bookings is the ledger for everything — every appointment across every branch in one searchable list you can filter, open, and act on. The tiles across the top give you the day at a glance: Bookings today, Pending, Unpaid, and Revenue this week.

Find the booking you need

Search by name, phone, email, or booking code — the search box matches any fragment. Then narrow with the filters:

Status — All statuses down to a single state (Confirmed, Completed, Cancelled, No-show).
Payment — All payments, or isolate the bookings that still owe you money with Unpaid + partial.
Date range — presets like Today, This week, This month, or a Custom range.
Branch — one branch or All branches.

One-tap presets sit above the table for the questions you ask most: Today, Pending, Unpaid, No-shows, and Unpaid completed — the appointments that happened but were never charged.

Open a booking

Click any row to slide out the full detail. You get the Appointment (date, time, branch, code), the Services with the staff and price on each line, and a complete money breakdown under Totals: Subtotal, Discount, Tax, Total, and what's been settled so far as Amount paid (including any Deposit held). The Activity log at the bottom shows every change ever made to that booking.

The day-to-day actions

Take payment

Hit Record payment, enter the amount, pick a Method, and split the tip across the staff who served the client — all captured in one write. The Outstanding balance: is shown so you always know what's still owed.

Reschedule

Reschedule… opens a picker of the branch's real available times — closed days and already-booked slots are greyed out, so you can only move it somewhere that actually works.

Cancel or mark a no-show

Use Cancel or Mark no-show from the row's status menu. The client is notified on a cancellation and you get a few seconds to undo. If a payment was already taken, a refund can be issued.

Edit or refund

Edit booking changes services, staff, time, or notes — the server re-checks every rule (branch hours, staff schedule, double-booking) so an edit can never create an impossible appointment. To reverse a collected payment, Refund credits the client and updates the paid status.

Closed months stay closed

Once a financial period is closed, its bookings lock — editing one would rewrite revenue and VAT you've already filed. Gloora blocks the change and points you to reopen the period or record an explicit correction instead, so your books can't drift out from under you.

Need to move several at once? Tick the checkboxes to select bookings, then confirm them together from the bulk bar or export the current view to CSV for your accountant.